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Terms and Conditions
Effective Date: May 2025
1. Introduction
Welcome to simplythebest.com.au. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. These terms govern your use of our site and the purchase of products. If you do not agree with any part of these terms, please refrain from using our website.
2. Ordering Products
When you place an order on simplythebest.com.au, you agree to these Terms and Conditions. By submitting your order, you confirm that all information provided is accurate and complete. We reserve the right to refuse any order at our discretion. If we do refuse an order, we will notify you promptly and issue a refund for any payments made.
3. Pricing and Payment
- Pricing: All prices listed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST). We strive to ensure that all prices are accurate; however, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled.
- Payment Methods: We accept various payment methods, including credit cards, debit cards, and Afterpay. Full payment is required before delivery. By providing your payment information, you confirm that you are authorized to use that payment method.
- Payment Security: We use secure payment gateways to process your transactions. Your payment information is encrypted and protected, and we do not store your payment details on our servers.
4. Shipping and Delivery
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order. You’ll see the total shipping cost clearly displayed before you finalize your purchase.
- Delivery Timeframe: We aim to deliver your order within the estimated timeframe provided at checkout. However, please note that these delivery times are estimates and not guarantees. Factors like weather conditions, shipping carrier delays, and unforeseen circumstances may impact delivery.
- Delivery Process: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to easily monitor your order’s progress. If your order doesn’t arrive within the estimated timeframe, don’t hesitate to reach out to our customer service team for assistance.
- Delivery Issues: If you experience any delivery issues, such as delays, damages, or missing items, please contact our customer service team immediately. We are committed to resolving any issues as quickly as possible.
- International Shipping: At this time, we do not offer international shipping. All orders must be shipped within Australia. If you are located outside of Australia and are interested in our products, please contact our customer service team for assistance.
5. Product Guarantee
- Product Guarantee: All products sold on simplythebest.com.au come with a manufacturer’s guarantee. Guarantee periods and terms vary by product, so please refer to the specific product page for details. This guarantee covers defects in materials and workmanship under normal use.
- Guarantee Claims: To initiate a guarantee claim, contact our customer service team with your order details and a description of the issue. We may request proof of purchase and photographs of the defect. Once your claim is approved, we will repair or replace the defective product at no cost to you. Please note that after the first 12 months from your purchase date, you will be responsible for all transport costs to and from our premises.
- Exclusions: This guarantee does not cover damage resulting from misuse, accidents, unauthorized repairs, or modifications. It also excludes normal wear and tear, cosmetic damage, and damage caused by external factors such as fire, water, or natural disasters.
6. Return Policy
- Return Policy Eligibility: If the product is damaged, do not take it out of the plastic bag. Take a photo and contact our customer service team. We will arrange a swap over. For faulty workmanship, you may return the product within 2 weeks of delivery for an exchange, provided it remains in its original condition and packaging. To qualify for a return, the product must be unused and in the same condition as when you received it.
- Return Process: To start a return, please contact our customer service team with your order details and the reason for the return. We’ll issue a return authorization number and provide instructions for returning the product. Please note that you will be responsible for the return shipping costs.
- Refunds: We do not offer refunds. Exchanges will be arranged for items damaged in transport or those with proven faulty workmanship. Shipping costs are non-refundable.
- Non-Returnable Items: Certain items, such as custom-made products, cannot be returned. Please refer to the product page for specific details. If you receive a defective or damaged non-returnable item, contact our customer service team for assistance.
7. Customer Service
- Contact Information: For any inquiries, please reach out to our customer service team at:
We’re here to assist with any questions or concerns you may have.
- Operating Hours: Our customer service team is available:
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- Monday to Friday: 8 AM to 4 PM AWST
- Saturday: 8 AM to 4 PM AWST
- Sunday and Public Holidays: Off
“We aim to respond to all inquiries within 24 hours on business days. Please note that responses may be delayed on weekends and public holidays.”
- Feedback: We value your input and continuously strive to improve our services. Please share your thoughts with us; your feedback is essential in helping us enhance our products and services to better meet your needs.
8. Liability
- Limitation of Liability: We are liable for any foreseeable loss or damage caused by our breach of these Terms and Conditions. However, we are not responsible for any loss or damage that isn’t foreseeable. Loss or damage is considered foreseeable if it’s a direct consequence of our breach or was contemplated by both parties at the time of contract formation.
- Exclusions: We do not limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be legally excluded or limited. This does not affect your statutory rights.
- Indemnity: You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses arising from your use of our website or any breach of these Terms and Conditions.
9. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising in connection with these terms will fall under the non-exclusive jurisdiction of Australian courts. By using our website, you agree to submit to this jurisdiction.
10. Changes to Terms
We may update these Terms and Conditions occasionally to reflect changes in our practices, legal requirements, or other factors. When updates occur, the “Last Updated” date at the top of this page will be revised. Continued use of the site constitutes your acceptance of the updated terms. We encourage you to periodically review these terms to stay informed about our policies.
11. Privacy Policy
Your privacy is crucial to us. Our Privacy Policy details how we collect, use, and safeguard your personal information. By using our website, you consent to the collection and usage of your information as outlined in our Privacy Policy. Please review it for more details.
12. Intellectual Property
- Ownership: All content on simplythebest.com.au, including text, graphics, logos, images, and software, is owned by simplythebest.com.au or its content suppliers, protected by copyright, trademark, and other intellectual property laws.
- Use of Content: You may use the content on our website solely for personal, non-commercial purposes. Any other use, including reproduction, modification, distribution, or republication, is strictly prohibited without our prior written consent.
- Trademarks: All trademarks, service marks, and trade names on our website are the property of their respective owners. Nothing in these Terms grants you rights to use any trademark, service mark, or trade name without the owner’s prior written consent.
13. User Accounts
- Account Creation: Certain features of our website may require you to create an account. You must provide accurate, complete information when setting up your account and keep it current.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect unauthorized use, notify us immediately.
- Account Termination: We reserve the right to terminate or suspend your account at our discretion, without notice, if we believe you have violated these Terms or engaged in fraudulent or unlawful activities.
14. Third-Party Links
Our website may include links to third-party websites that are not owned or controlled by simplythebest.com.au. We are not responsible for the content, privacy policies, or practices of these sites. By using our website, you acknowledge that we are not liable for any loss or damage incurred from your use of third-party websites.
15. Force Majeure
We are not liable for any failure or delay in fulfilling our obligations under these Terms and Conditions due to events beyond our control, including but not limited to natural disasters, war, strikes, government actions, or interruptions in internet or communication services.
16. Severability
If any provision of these Terms and Conditions is deemed invalid or unenforceable by a competent court, the remaining provisions will remain in effect. The invalid or unenforceable provision will be replaced with a valid provision that closely reflects the original intent.
